FAQs
Frequently Asked Questions
Ordering
The Grantor is the person who owns the property currently. The Grantee is the person or entity you would like to own the property.
If your client has more than one property to transfer, you may batch your order so that you don't have to re-enter the grantor/grantee information multiple times. Before clicking the 'submit order' button on the first order, select the option above it ('+ create duplicate order'). This will allow you to complete your second order, then third order, etc. After you complete all of the orders, click the 'submit order' button. This will batch your order so you won't have to enter the information multiple times and the same person will work on all of the deeds you've requested.
Modifications to your order (requested prior to deed package delivery) or revisions (requested after deed package delivery) may be requested by logging into our website and making the request online under the Actions tab. Emails addressed directly to our @usdeeds.com email addresses are only received by that particular individual whereas modification and revision requests through the website appear on our dashboards which are monitored (if we're out of the office) and are received and acted upon in a timely manner.
Billing
You are able to pay by check or by credit card. To pay by credit card, log into your account to bring up your file. Under "Actions" you will be given an option to pay the invoice. If your attorney placed the deed request for you and you do not have your own login, you may call Phillip Smith (813) 643-7987 and he can process the payment for you.
Check the date filter and make sure it goes back far enough to include your order. It will default to the past 30 days.
Timing
We will prepare and email the requested deed and any required transfer forms to you within 7–10 business days with our invoice for recording fees.
Recording & Originals
Please include an attention line with the name of the paralegal that emailed the package to you.
Process Overview
If you would like to place an order, please log in to our website at www.usdeeds.com to register. Click on "Sign Up" then click on "On Behalf of Client(s)" (unless you are ordering a deed for yourself personally, in which case select "For Yourself"). The username will be your email address and you may create a password.
Once logged in with your username (your email address) and password, you may place your order by completing the online order form, uploading a copy of your current recorded deed and tax bill, and submitting your order. If you do not have a copy of the current recorded deed, or the transfer is to an irrevocable trust, LLC, or similar entity where we require a deed report, we can obtain a deed report for an additional charge. Before submitting your order, please add a deed report under other documents requested.
Once logged in you may dive right in, view a short video tutorial on the process (click "Order Entry" under video tutorials) or contact us for help to get started. If you have any issues, please feel free to call us and one of our team members will be happy to assist you.
If your client has more than one property to transfer, you may batch your order so that you don't have to re-enter the grantor/grantee information multiple times. Before clicking the 'submit order' button on the first order, select the option above it ('+ create duplicate order'). This will allow you to complete your second order, then third order, etc. After you complete all of the orders, click the 'submit order' button. This will batch your order so you won't have to enter the information multiple times and the same person will work on all of the deeds you've requested.
We will prepare and email the new deed to you within 7–10 business days along with our invoice. Please print the deed, sign and notarize it, and return to us for recording along with payment for our invoice or you may pay by credit card online if you prefer. Once recorded, a copy of the electronically recorded deed will be returned to you for your records. If the county does not electronically record, you will receive notification when the recording package is mailed out to the Clerk. You will then receive the recorded deed in the mail, directly from the Clerk.
You may keep an eye on the process by logging into the website. If you see your order on hold, please check for an email from us in your inbox or perhaps it may have gone to your spam folder (that does happen once in a while). Please respond directly to that email as soon as possible to get the order back on the clock and keep the process on track.
Please let us know if you need further assistance with the process. You may either email us at contactus@usdeeds.com or call (813) 643-7987 and one of our team members will be happy to assist. We are open Monday–Friday from 8:30 a.m.–5:00 p.m. EST excluding holidays.
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